But let me tell you how first , always start with positivity , warmth , and rapport building . Second , listen actively . Third , ask open ended questions .
Here's a practical tactical tip for improving any and all relationships immediately , regardless of whether or not they're personal or professional focus on listening , not on fixing . But let me tell you how first , always start with positivity , warmth , and rapport building .
Third , ask open ended questions . Fourth , reflect back what you heard in your own words without judgment . So that sounds like if I heard you correctly , what I heard you say is , did I understand correctly if they correct you repeat the process , if they don't move on the next step , once you've moved on is to then validate , normalize and empathize .
Fourth , reflect back what you heard in your own words without judgment . So that sounds like if I heard you correctly , what I heard you say is , did I understand correctly if they correct you repeat the process , if they don't move on the next step , once you've moved on is to then validate , normalize and empathize . That sounds like if I were you or if I were in your shoes , I'd be thinking and feeling and behaving exactly the , the way you are now .
Second , listen actively . Third , ask open ended questions . Fourth , reflect back what you heard in your own words without judgment .
