This video provides a practical tip for improving relationships by focusing on listening instead of fixing. The speaker advises starting conversations with positivity, warmth, and rapport building. To actively listen, ask open-ended questions and reflect back what you heard without judgment. If corrections are needed, repeat the process to ensure understanding. The next step involves validating, normalizing, and empathizing with the other person's thoughts and feelings. It is important to understand that their perspective is valid. This strategy can be helpful in both personal and professional relationships.

Improving relationships Listening Positivity and rapport building Active questioning Reflecting and clarifying Validating and empathizing